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About hotel - Vela Hotel, Legazpi

At Vela Hotel, we believe in creating authentic, meaningful experiences that celebrate life's moments. Our mission is to deliver exceptional, personalized hospitality, ensuring every guest enjoys comfort, quality service, and a welcoming environment. We are committed to sustainability and preserving the natural beauty of Legazpi, while showcasing the warmth and hospitality of Albay. Guided by our core values of G.R.A.C.E.—Genuine Hospitality, Respect and Unity, Accountability, Commitment to Sustainability, and Excellence in Service—we aim to be the premier hotel in Legazpi, providing unforgettable experiences for both local and international guests.

Akomodasyon

Reserved rooms will be available for occupancy from 2:00 PM on the scheduled arrival date. The standard check-out time is set at 12:00 noon.

Check-in

2:00 PM

Check-out

12:00 PM

Pagkansela sa pagpapareserba

Cancellation Policy:

Cancellations made at least five (5) days before arrival will not incur any charges.
Cancellations made three (3) days before arrival will be charged 50% of the total booking amount.
Failure to arrive without prior notice (no-show) will result in a 100% charge of the booking amount.

Force Majeure Clause:
The hotel shall not be held responsible for cancellations or shortened stays due to force majeure or circumstances beyond its control, including but not limited to natural disasters (floods, earthquakes, fires, and explosions), civil unrest, war, and epidemics/pandemics.

Same-Day Reservation Policy:
Guests making same-day reservations must complete payment via bank transfer upon receiving the booking confirmation. If payment is not received, the reservation will be automatically canceled.

Mga Termino at Kondisyon

Cancellation Policy:

Cancellations made at least five (5) days prior to arrival will not incur any charges.
Cancellations made three (3) days before arrival will be subject to a 50% charge of the total booking amount.
Failure to arrive without prior notice (no-show) will result in a 100% charge of the total booking amount.

Force Majeure:

The hotel shall not be held liable for cancellations or shortened stays due to force majeure or circumstances beyond its control. These include, but are not limited to, natural disasters such as floods, earthquakes, explosions, and fires, as well as civil disobedience, war, and epidemics/pandemics.

Same-Day Reservation Policy:

For same-day reservations, payment must be made via bank transfer upon receiving the booking confirmation. If the payment is not received, the reservation will be automatically canceled.